MY previous blog post on watching the Pacquiao-Solis bout on your mobile phone drew reactions from readers who are far from happy with the Smart Bro wireless service.
In fact, a number of Smart Bro subscribers are so unhappy that they’ve set up The Smart Wifi Chronicles site.
Here are some of the recent entries on the site:
April 11
What is your current download speed?
Posted by khalil1974 as DSL/Broadband ReportsI noticed an increase in my download speed just last month… Normally, I only got 45KBps d/l speed and that’s max and until recently, it got up to 62-65KBps.
I am on SmartBRO 988 Plan. I guess, they have upgraded their service huh?
April 8
Call for a Class Action LawsuitGuys, can’t we form a serious Class Action Lawsuit against this BIG SMARTBRO / WIFI SCAM?
I mean, instead of just posting our frustrations, we can open a dedicated thread to petition signatures for a CAL. We need to get a good lawyer.
This HELL must stop. We’ve been trapped in this for a year, and they also renew it automatically if it ends. Be sure to call them in advance that you don’t want to continue your subscription. One year is enough hell to deal with their crappy technical and customer support. And they have the nerve to sue if you don’t pay. Evil to the core.
Please, whoever is capable of opening a dedicated section for CAL, here or on some other website, do so. We need to act together. I’ve read stories of people forced to pay for SmartBro service that they didn’t receive. If we take on them one by one, we can’t do anything. We must take on them in full force and in the manner they play.
PLEASE!!!
So what gives, Smart? Are you doing something to address these complaints?
May 24th, 2007 at 9:45 am
Ako din ngayon 4 days ng walang connection. I call the call center every night and keep getting promises on a location visit. BS talaga!
Hey guys if you have similar problems now please email customercare@smart.com.ph, I know they will just ignore it but cc niyo ang NTC complaints ospac@ntc.gov.ph. that’s what I did. and so far sumasagot ang NTC sa akin. Sana kung may problema din kayo send din kayo emails sa Smart and NTC para mapuno ang NTC at batukan ang Smart.
Mag email brigade tayo please. I just hate Smart bro’s service.
NTC’s complaint email is ospac@ntc.gov.ph
May 14th, 2007 at 7:31 pm
The pains of having a wireless connection…
May 12th, 2007 at 11:10 pm
Once again, Smart bro doesn’t go up to 100mbps, and it will never be that fast. That’s the PC’s LAN CARD speed. that’s the prompt that shows after starting up one’s PC. Smart bro averages from 256-380++ kbps. For some cases, in other forums, really TECHIE peeps get to have it shoot up to as much as or more than 700KBPS.
May 1st, 2007 at 1:07 pm
I started up on SmartBro in Dec 06 in Puerto Princesa, Palawan. For about a month the service was barely acceptable. By Feb, 07 the service was as good as no service at all. I went to their local wirelss center and complained and called their service center. I documented each contact I made with them. Since Feb 3, 07 up to today, May 1, 07 I have documented 62 contacts pleading for better services. The service center is indeed “robotic” and they always say, “monitor your connection for 24 hours”, “we are coordinating your report”, “we will escalate your report to the technical staff” and so on. But after 61 calls over a 3 month period, I have seen the pointless process of getting me off the line on the service center with the results never changing.
They promise that someone will give me a follow-up cal within 24 hours (happened only twice with no results in better service), said that I had to continue to pay full price for the NON_SERVICE until proper service is resrored and then get a rebate, and rebate is is offered but I have to agree to extend my serivice contract for an extra 3 months.
I took another approach. I would not get off the line. I stayed on the line for 3 to 6 hours telling them I would not take their robotic answers anymore. This frustrates the heck out of the people, but , Hey! I’m more frustrated than they are and if I can make them frustrated then I at least get a thrill out of it!
I am now demanding that they pay back all the payments I’ve paid them for the services since Feb 3, 07 and will take down their equipment and hide it until I get my money back, will make no more payments for their non-services and I want a letter of apology for their crappy treatment.
Does it sound a bit over the top? I think so. But if I shoot for a star, perhaps I’ll hit the moon!
Let me know where to sign up for CAL!
April 25th, 2007 at 10:54 pm
im a smart bro subscriber at least 1 year or so, at 1st the connection was good, but this year, they actually suck..i’ve been calling they’re tech support countless times about my slow connection and heck! 1 month later, no changes have been made, they say “sir please monitor you connection within 24 hours” or something like, “sir there is some “ENHANCEMENT” on your base station that is why you are experiencing slow connections”. enhancement huh…? with this i can work at there call center because i know what they’ll have to say to make people hope for a better connection..2 words “ASA PA”