MY previous blog post on watching the Pacquiao-Solis bout on your mobile phone drew reactions from readers who are far from happy with the Smart Bro wireless service.
In fact, a number of Smart Bro subscribers are so unhappy that they’ve set up The Smart Wifi Chronicles site.
Here are some of the recent entries on the site:
April 11
What is your current download speed?
Posted by khalil1974 as DSL/Broadband ReportsI noticed an increase in my download speed just last month… Normally, I only got 45KBps d/l speed and that’s max and until recently, it got up to 62-65KBps.
I am on SmartBRO 988 Plan. I guess, they have upgraded their service huh?
April 8
Call for a Class Action LawsuitGuys, can’t we form a serious Class Action Lawsuit against this BIG SMARTBRO / WIFI SCAM?
I mean, instead of just posting our frustrations, we can open a dedicated thread to petition signatures for a CAL. We need to get a good lawyer.
This HELL must stop. We’ve been trapped in this for a year, and they also renew it automatically if it ends. Be sure to call them in advance that you don’t want to continue your subscription. One year is enough hell to deal with their crappy technical and customer support. And they have the nerve to sue if you don’t pay. Evil to the core.
Please, whoever is capable of opening a dedicated section for CAL, here or on some other website, do so. We need to act together. I’ve read stories of people forced to pay for SmartBro service that they didn’t receive. If we take on them one by one, we can’t do anything. We must take on them in full force and in the manner they play.
PLEASE!!!
So what gives, Smart? Are you doing something to address these complaints?
August 25th, 2007 at 2:15 am
i think all they’re csr and technicians are incompetent…..
the csr guy is like a robot programmed to answer “there must be a problem on your base station”
August 24th, 2007 at 3:23 pm
Smart Bro “the amazing internet service provider” should me change to “SMART BROken “The amuzing internet service provider..”
August 22nd, 2007 at 12:42 pm
I relocated by smart bro service and I was told by their contractor that I would need to pay 450 for an extra 10 feet pole since using the default 10 feet will have a weak signal. I told him that is not my problem since if only their signal didn;t suck a 10 feet pole coould do it. contractor said signal is good but 20 feet pole is needed. HOW STUPID WAS THAT??! IF YOUR FREAKING SIGNAL IS THAT GOOD IT WOULD NOT MATTER IF THE RECEIVER IS AS TALL AS A PESO COIN YOU DORK!!! called customer service regarding this one and all they do is to put me on “hold”. Heck the rep didn’t even bother to really place me on hold knwing they would be on hold for a long time as hold times are being counted in call centers. I know cause I worked for one. all reps that in that stupid customer service had no asnwer for me. no spiel worked because I keep on blocking it until they reached a freaking dead end with their thoughts. Stupid customer service, stupid smart bro service!!!!All CRAP!!!
August 20th, 2007 at 6:22 pm
Yep, SmartBro sucks. When I had a problem their customer service reps couldn’t fix, I suggested they send over a field representative to my house. They told me they could only send someone if it involved the antenna. My solution? I told the CSR I would break their antenna “accidentally” and then they wouldn’t have an excuse to send someone over. They sent someone the very next day.
The funny part is that the tech guy fixed the problem with a few minutes without touching the antenna. When I asked if a CSR could have just talked me through the process over the phone he said …”Eh, wala namang alam yung mga CSR kung hindi mag pasa ng complaint sa amin… Buti na rin pumunta kami…”
Btw, there’s nothing more annoying than being told by a SMARTBRO CSR “Thank you for patiently waiting” after the 8th time you’ve been put on hold with no new information…Just answer my question without the god damned spiel… I lost my patience ages ago, moron!
August 13th, 2007 at 12:05 am
simply amazing isn’t it? how they take their clients for granted.. I just recently had my subscription cut (actually it was just last night). reason why? simply coz they suck. I reported a slow and non-existent connection aug 3 (average speed was less than a 100kbps). guess what the excuse was? naturally the “base-station-upgrade/base-station-techprob” excuse. so i continually called their hotline (in every occasion losing at least 15mins of my precious life because no one was answering) to report and do followups. and then aug 9, I talked to “jack” and said that I was scheduled for a field visit on aug 11 to check my canopy settings because the problem maybe there. WHAT?? so why then were they saying before that the problem was in their base-station. They were practically lying to me. unfortunately for the agent, i wasn’t stupid to fall for their crap and received the hell out of me. Guess what, Aug 11 passed without a shadow of their contractors in my place. Had it cut Saturday night after waiting the whole day for a no-show contractor. I told the rep at their wireless center don’t they dare demand from me the remaining months off my contract (still just 6months with smartbro so i’m still within the lock-in period). If they want to sue me, feel free, they’ll be facing a losing battle. Whoever is planning to go SMARTBROKEN, don’t! ridiculous service!
Whoever is planning to apply for a SMARTBROKEN connection, suskupo wag na maawa ka sa sarili mo