MY previous blog post on watching the Pacquiao-Solis bout on your mobile phone drew reactions from readers who are far from happy with the Smart Bro wireless service.
In fact, a number of Smart Bro subscribers are so unhappy that they’ve set up The Smart Wifi Chronicles site.
Here are some of the recent entries on the site:
April 11
What is your current download speed?
Posted by khalil1974 as DSL/Broadband ReportsI noticed an increase in my download speed just last month… Normally, I only got 45KBps d/l speed and that’s max and until recently, it got up to 62-65KBps.
I am on SmartBRO 988 Plan. I guess, they have upgraded their service huh?
April 8
Call for a Class Action LawsuitGuys, can’t we form a serious Class Action Lawsuit against this BIG SMARTBRO / WIFI SCAM?
I mean, instead of just posting our frustrations, we can open a dedicated thread to petition signatures for a CAL. We need to get a good lawyer.
This HELL must stop. We’ve been trapped in this for a year, and they also renew it automatically if it ends. Be sure to call them in advance that you don’t want to continue your subscription. One year is enough hell to deal with their crappy technical and customer support. And they have the nerve to sue if you don’t pay. Evil to the core.
Please, whoever is capable of opening a dedicated section for CAL, here or on some other website, do so. We need to act together. I’ve read stories of people forced to pay for SmartBro service that they didn’t receive. If we take on them one by one, we can’t do anything. We must take on them in full force and in the manner they play.
PLEASE!!!
So what gives, Smart? Are you doing something to address these complaints?
April 14th, 2007 at 7:55 pm
I guess we’ve fallen into the trap too of subscribing to Smart-Bro’s not so smart service. I just started my subscription 2 months ago and my connection gets cut-off everyday, lucky if it will stay connected for an hour straight, but most of the time,just a few minutes and I have to reconnect again and again and again….. Please count me in if you guys are contemplating on a class suit.
April 14th, 2007 at 2:05 pm
talagang ganyan ang 2.4 ghz, paglumalayo sa main server,humihina. palpak ang antenna nila. hindi kaya ng malayo.
April 14th, 2007 at 11:37 am
I’m very much satisfied with Smart BRO. I’m already on the 7th month of subscription and so far I haven’t encountered any problem (maybe because there’s a Smart Celsite just a few meters from our home).
The speed is fairly fast. At times, I get a speed of 300 kbps. The lowest speed that I got was around 272 kbps. I knew because I constantly check the speed using PLDT’s speed meter.
Last night, I downloaded an email attachment of a high-resolution photo. The size was 2.7 MB and it took me around 30 seconds to download it.
I’m on Plan 999. I use the internet mainly to download programs, watch streaming video (www.cinemanow.com), send and receive high-resolution photos, etc. I also have a VOIP here at home (Packet8).
.
April 14th, 2007 at 11:04 am
Just want to share that I am now very happy since I switched to Globelines Broadband.
I used to get between 10-20Kbps at SmartBro and now I am receiving 500-600Kbps with Globe for the same price of P995 a month.
April 14th, 2007 at 10:53 am
I am here in Mandaue on company assignment.Can’t even send pictures to our main office because our connection always gets disconnected. I’ve stopped using on line fm radio because the reception gets cut.Our office is located on a major commercial road and they PLDT does not even have a DSL connnection here that is why I have to contend with Smart Bro. Really poor service!!