MY previous blog post on watching the Pacquiao-Solis bout on your mobile phone drew reactions from readers who are far from happy with the Smart Bro wireless service.
In fact, a number of Smart Bro subscribers are so unhappy that they’ve set up The Smart Wifi Chronicles site.
Here are some of the recent entries on the site:
April 11
What is your current download speed?
Posted by khalil1974 as DSL/Broadband ReportsI noticed an increase in my download speed just last month… Normally, I only got 45KBps d/l speed and that’s max and until recently, it got up to 62-65KBps.
I am on SmartBRO 988 Plan. I guess, they have upgraded their service huh?
April 8
Call for a Class Action LawsuitGuys, can’t we form a serious Class Action Lawsuit against this BIG SMARTBRO / WIFI SCAM?
I mean, instead of just posting our frustrations, we can open a dedicated thread to petition signatures for a CAL. We need to get a good lawyer.
This HELL must stop. We’ve been trapped in this for a year, and they also renew it automatically if it ends. Be sure to call them in advance that you don’t want to continue your subscription. One year is enough hell to deal with their crappy technical and customer support. And they have the nerve to sue if you don’t pay. Evil to the core.
Please, whoever is capable of opening a dedicated section for CAL, here or on some other website, do so. We need to act together. I’ve read stories of people forced to pay for SmartBro service that they didn’t receive. If we take on them one by one, we can’t do anything. We must take on them in full force and in the manner they play.
PLEASE!!!
So what gives, Smart? Are you doing something to address these complaints?
April 16th, 2007 at 9:13 am
i was also a dissatisfied Smart Bro subscriber. I had my contract terminated after a year. It took a year of bearing the brunt not because it was good but i just didn’t want to pay the termination fee of the rest of the contract if i had it cut off before the 1 year termination period.
Smart should seriously consider doing something about their broadband business.
April 16th, 2007 at 1:58 am
my brother in law is also a subscriber of smart bro. Grabeng pahirap ang dinanas nya dyn snce he start his first month…pati kmi, madalas tawagan para tulungan sya dhl laging naddisconect and setting up d config….now he seldom used it n they dont really want to renew their contract. Really poor servce. makakarma at makkahanap dn kyo ng katapat!
April 15th, 2007 at 12:02 pm
i just signed up with smart bro last month, despite the hullabaloo around it (globelines does not have services yet in our area, unfortunately), they started ok, 40-ish kbps… but lately nawawala yung connection, i find myself power-cycling the equipment twice a day na… buti na lang di ko pa nakakausap yung tech support at customer service… with your comments like that. moreover, my co-worker has been their “suki”, always asking for their manager hehehehe
April 15th, 2007 at 7:51 am
I was a subscriber of this smartbro, It has far better service when It was still on Meridiane and really went poor in service and Quality when Smart took over. I have no inernet most of the time then and when I do the speed is very slow. now Before my 1 year lock in period, I was still on Meridiane but I think they are already transferring now to Smart wifi that is why I had to go to their office which transferred from Pasong Tamo extension to Ayala. I submited a request for disconnection and paid 1 month advance so that I have no more worry when my last billing was over because I did not want to stay with them a day longer. To my surprise my bills still keeps on arriving and when I informed them they just tell me to ignore them. now several months and several bills now have arrived which now is amounting to 7,000. I was getting worried that something is not right. now they are telling me that I did not unsubscribed and I have to pay them all. that really got on my nerve. I am surprise why every month there is a payment presuming that I did not terminate my account because in the past even though I have paid in advanced before the due date to avoid disconnection, my internet would still be cut off and I have to call them and they would transfer me to accounting and I have to update their records that I have paid. I asked wny this is happening every moth. They just give me crappy answer without really answering me. Now that is my second reason for not liking Smart wifi. I told them that I dont like to be talking to them every month specially if I had paid early. I am happy now with Destiny. I wanted a second ISP at that time since Destiny was also having problems (but not as frequent as themback then). I am just glad that my nightmare with them is over and when ever somebody ask me what ISP to get, I always tell them not to get Smart bro so that they wont have to experience what I had before.
April 15th, 2007 at 6:47 am
I have been a SMART bro subscriber since April last year. Yes…for the first 4 months I did received a freaking service from Smart. If not for the strong personal intervention of Jeff Lim, one of their engineers…situation could have remain the same. I still experience at present although at lesser intervals, sputtering signal or even disruption especially towards last week of each month. Why????