MY previous blog post on watching the Pacquiao-Solis bout on your mobile phone drew reactions from readers who are far from happy with the Smart Bro wireless service.
In fact, a number of Smart Bro subscribers are so unhappy that they’ve set up The Smart Wifi Chronicles site.
Here are some of the recent entries on the site:
April 11
What is your current download speed?
Posted by khalil1974 as DSL/Broadband ReportsI noticed an increase in my download speed just last month… Normally, I only got 45KBps d/l speed and that’s max and until recently, it got up to 62-65KBps.
I am on SmartBRO 988 Plan. I guess, they have upgraded their service huh?
April 8
Call for a Class Action LawsuitGuys, can’t we form a serious Class Action Lawsuit against this BIG SMARTBRO / WIFI SCAM?
I mean, instead of just posting our frustrations, we can open a dedicated thread to petition signatures for a CAL. We need to get a good lawyer.
This HELL must stop. We’ve been trapped in this for a year, and they also renew it automatically if it ends. Be sure to call them in advance that you don’t want to continue your subscription. One year is enough hell to deal with their crappy technical and customer support. And they have the nerve to sue if you don’t pay. Evil to the core.
Please, whoever is capable of opening a dedicated section for CAL, here or on some other website, do so. We need to act together. I’ve read stories of people forced to pay for SmartBro service that they didn’t receive. If we take on them one by one, we can’t do anything. We must take on them in full force and in the manner they play.
PLEASE!!!
So what gives, Smart? Are you doing something to address these complaints?
April 16th, 2007 at 11:42 am
Hi guys. I’m based here in Laguna and I been a SmrtBro(ken) subscriber for a year now. The 1st 5 months was quite bad because there’s frequent service interuption. But this past few months, their service is relatively ok.
Pls note that this service utilizes wireless technology and it requires line of site link between your home antenna and the base stn. The problem could be is that in most areas especially in crowded cities, there are a lot of obstruction. Before, I encountered intermittent service because the technician linked my anntenna to a base stn quite far from my place. Smart has to do something in their declaration of area of coverage.
Nonetheless, Smart has to live up to their promise and improve their over-all service. Among the major areas for improvement is the customer service hotline which is very difficult to contact. It is more of a corporate service hotline because they shield the company from angry customers. Another is the internet speed that they claim. We are not getting the download speed that they claiming.
Salamat po.
April 16th, 2007 at 11:30 am
Ive been a subscriber for 2 months now and so far I haven’t experienced the disconnections you guys are talking about. However the download speed is really frustrating. You can check the following forums for other complains regarding smartbro and other broadband services:
1. http://www.pinoydsl.net
2. http://www.pinoywifi.com
April 16th, 2007 at 11:23 am
i was once a subscriber of meridian (acquired by smartbro), and had a lot of problems after a few months, had to go back to dial-up which was better & cheaper, but now i’m on dsl. got lot of feedbacks and complaints from friends who got smartbro & told them good luck with the year lock-up, if i were you if you have few months left on the lock-up finished it, if you just subscribe pay the termination fee, it ain’t worth it. no help from their customer service either. good luck
April 16th, 2007 at 10:13 am
I AM, I WANNA JOIN F%$#CK SMAR
April 16th, 2007 at 9:27 am
It always happens to any company that become a giant. I can’t even get an email reply from my friend from years back who is now one of the big bosses in this company. His mother and my mother were very close high school chums and we went out a lot when he was assigned in my province years ago in his previous company.