MY previous blog post on watching the Pacquiao-Solis bout on your mobile phone drew reactions from readers who are far from happy with the Smart Bro wireless service.
In fact, a number of Smart Bro subscribers are so unhappy that they’ve set up The Smart Wifi Chronicles site.
Here are some of the recent entries on the site:
April 11
What is your current download speed?
Posted by khalil1974 as DSL/Broadband ReportsI noticed an increase in my download speed just last month… Normally, I only got 45KBps d/l speed and that’s max and until recently, it got up to 62-65KBps.
I am on SmartBRO 988 Plan. I guess, they have upgraded their service huh?
April 8
Call for a Class Action LawsuitGuys, can’t we form a serious Class Action Lawsuit against this BIG SMARTBRO / WIFI SCAM?
I mean, instead of just posting our frustrations, we can open a dedicated thread to petition signatures for a CAL. We need to get a good lawyer.
This HELL must stop. We’ve been trapped in this for a year, and they also renew it automatically if it ends. Be sure to call them in advance that you don’t want to continue your subscription. One year is enough hell to deal with their crappy technical and customer support. And they have the nerve to sue if you don’t pay. Evil to the core.
Please, whoever is capable of opening a dedicated section for CAL, here or on some other website, do so. We need to act together. I’ve read stories of people forced to pay for SmartBro service that they didn’t receive. If we take on them one by one, we can’t do anything. We must take on them in full force and in the manner they play.
PLEASE!!!
So what gives, Smart? Are you doing something to address these complaints?
April 16th, 2007 at 3:11 pm
For almost a year and a half weve been using smart internet connection (wi-fi & bro(ken)). Signals and the services are always the main problem. I just cannot understand why they cant give us a 100% service when we are paying 100% for their services. I even made an advance payment for two months because i dont want to have any problems with my connection on internet and still they disconnect my internet. Lets go for a lawsuit for these unprofessional people.
April 16th, 2007 at 2:27 pm
I am a SmartBro subs for almost 2 years already. So far, I got 2 major breakdown only - meaning got no connection for 2days.
After my LOS (line-of-sight) have been fixed by the technical people, it is already running well.
AND I am so thankful I got the chance to receive the FREE ACCESS to Pacquiao Fight last Sunday-April 15.
The connection was seamless. I was actually expecting intermittent connection because of high utilization of the network for that day - BUT there was none. Cool ey!
The webcast was at 256K. Good enough. It was just a pilot webcasting for NeTVision using thru DSL/SmartBro.
I want SmartBro to explore more Webcast soon so that me as a happy Bro subs would enjoy to the fullest the technology of Wireless Broadband.
By the way, according to my Line of Sight info (got it from the technical people of Bro), I was linked to Paco,Manila site. (I guess covering the area of Sta.Ana,Paco,Pandacan).
This is Alvin… a happy SmartBro user.
April 16th, 2007 at 1:20 pm
Hi guys,
The people who designed, build, and marketted SMART bro are no longer there. Meaning, the former Meridian boys are not anymore connected with SMART bro. They created another company, Latitude Broadband. I pity these people (Smart Bro) taking the brunt of what the big guys did with the company.
April 16th, 2007 at 1:20 pm
frustration, upset, stressful, and a lot more negative words for smart bro services. Its a big scam and they are not doing the best solution to their Smart Bro services. stop the smart bro services and please don’t start anther project like this. You are a big failure. And until now you are not doing a very good service to your subscriber.
April 16th, 2007 at 12:40 pm
I’m a smartbro subscriber from Nov. 2005 and have always tolerated their fluctuating signals.
I have had my final straw just yesterday when smart bro cut off my services yesterday April 15,2007 claiming that I have outstanding payments, My payments are up to date up til March 29.2007.
I’ve been complaining to Smart bro forever, from their frequent disconnections to the drop in kbps (as low as 34kbps once). Shouldn’t that mean that since it is 10% of the promised speed that Smart bro owes us 90% of our payment for that day?
Anyway, I’m in for a class action suit. I have a few ideas myself. Please let’s stop smart bro from victimizing more people.