MY previous blog post on watching the Pacquiao-Solis bout on your mobile phone drew reactions from readers who are far from happy with the Smart Bro wireless service.
In fact, a number of Smart Bro subscribers are so unhappy that they’ve set up The Smart Wifi Chronicles site.
Here are some of the recent entries on the site:
April 11
What is your current download speed?
Posted by khalil1974 as DSL/Broadband ReportsI noticed an increase in my download speed just last month… Normally, I only got 45KBps d/l speed and that’s max and until recently, it got up to 62-65KBps.
I am on SmartBRO 988 Plan. I guess, they have upgraded their service huh?
April 8
Call for a Class Action LawsuitGuys, can’t we form a serious Class Action Lawsuit against this BIG SMARTBRO / WIFI SCAM?
I mean, instead of just posting our frustrations, we can open a dedicated thread to petition signatures for a CAL. We need to get a good lawyer.
This HELL must stop. We’ve been trapped in this for a year, and they also renew it automatically if it ends. Be sure to call them in advance that you don’t want to continue your subscription. One year is enough hell to deal with their crappy technical and customer support. And they have the nerve to sue if you don’t pay. Evil to the core.
Please, whoever is capable of opening a dedicated section for CAL, here or on some other website, do so. We need to act together. I’ve read stories of people forced to pay for SmartBro service that they didn’t receive. If we take on them one by one, we can’t do anything. We must take on them in full force and in the manner they play.
PLEASE!!!
So what gives, Smart? Are you doing something to address these complaints?
April 18th, 2007 at 12:11 pm
sorry for the double post
@Alvin
very suspicious comments..
i never heard that from other subscribers, totally cannot agree with you. my smartbro connection if there is any is always broken. i regret to have paid 1 month advance.
April 18th, 2007 at 12:03 pm
huahuahua…. i am from surigao city, and i can actually remember the exact days i was online!!!!
send globe lines over here….
April 16th, 2007 at 6:10 pm
i’ve been a subscriber for 2 years now. and i was lucky to have used my smart bro for a total of 15 days in that period. the reason i am still connected is because even after 8 times of calling the customer service and 5 letters to them to cut off my subscription, no action has ever been done to do so. i have already thought of filing a complaint several times. BUT, , , nah!!! filing a class action lawsuit will just give us a headache, on top of the smart bro headache we already have. I say this is what we do, we all don’t pay our bills!!! That way, we will return the favor of giving them headaches. Imagine, 200K subs, not paying bills amounting from Php 999 to maybe Php 3K. They will have a grand day trying to collect these very small amounts (small vs. their bigness) from so many people. Heck, they can even file lawsuits against all of us. Individually!!!! All 200K of us!!!! That will be fun!!!!
April 16th, 2007 at 5:26 pm
I am a smart bro subscriber for more than a year now and i cannot remember a month passing with out having a problem with my connection. Last December and this month of april are the worst. Last December we did’nt have connection for a week, then this month for about two weeks. When I called *1888 to complain it took them 20 minutes to answer the phone.I think subscribing to smart bro is not a very smart decision i’ve made.
April 16th, 2007 at 4:08 pm
My previous internet connection is SMART WIFI. It’s sucks. I’m more happier with PLDT weroam.