AS INQUIRER.net reporter Lawrence Casiraya points out, call centers could be seen as the 21st century equivalent of industrial factories.
APAC Customer Services, however, has adopted a different, “honeycomb” design for its call center facility. In this video that Lawrence took, APAC country manager Jim Griffin explains why they chose this kind of layout.
With the growing number of Filipinos who are entering the call center industry, that makes me wonder: what does your call center environment look like? What do you like most about your call center, and what do you hate most about it?
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