AS INQUIRER.net reporter Lawrence Casiraya points out, call centers could be seen as the 21st century equivalent of industrial factories.

APAC Customer Services, however, has adopted a different, “honeycomb” design for its call center facility. In this video that Lawrence took, APAC country manager Jim Griffin explains why they chose this kind of layout.

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With the growing number of Filipinos who are entering the call center industry, that makes me wonder: what does your call center environment look like? What do you like most about your call center, and what do you hate most about it?

SORRY it took some time, but our blog network is once more online!

I promise that we have a lot of new stuff in store for you this year, so don’t let technical difficulties and hiccups get you down heh

Are you excited to find out what 2008 has in store for the information and communications technology industry? What developments would you like to see in 2008?

On that note, check out what Sun Microsystems Philippines managing director Cynthia Mamon has to say about her company’s performance in 2007 and its prospects for 2008, and why we really need a Department of Information and Communications Technology. All this and more in Episode 4 of the Technobabble podcast.

HAVE you already tried Wikia Search, the new search engine from the people behind Wikipedia? This project has been one year in the making, but the alpha version is now open to the public. (By the way, as I previously blogged, Google interestingly enough has announced a Wikipedia-like service called Knol.)

I’m trying it out but as you can expect at this early stage, there’s no way I’d choose this over Google. Wikia Search is pretty up front about the quality of its search results at this stage:

Wikia is working to develop and popularize a freely licensed (open source) search engine. What you see here is our first alpha release.

We are aware that the quality of the search results is low..

[Read the rest of this entry »]

SAP Philippines managing director Krishnendu Datta talks about the company’s performance in 2007 and the evolution of enterprise resource planning solutions in Episode 3 of Technobabble, our technology podcast, which I co-host with INQUIRER.net executive editor Leo Magno.

Here’s a video of the podcast recording session taken by INQUIRER.net reporter Lawrence Casiraya.

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