SINGAPORE–As usual, being in Singapore has reminded me how unfortunate we Filipinos are when it comes to our information technology infrastructure.
Frankly, I don’t know how our telcos do it. I don’t how, year after year, they can get away with providing us with lousy service while still raking in money. While the availability and affordability of broadband has, to be fair, improved over the years, it doesn’t change the fact that what passes for broadband in the Philippines is laughable by the standards of other countries, such as Singapore. And forget quality of service — if all the horror stories we hear about the quality of broadband in certain areas are anything to go by, even when we part with our hard-earned money, we’re never really sure just what kind of service we’ll get, depending on which area we happen to reside.
So why do telcos get away with providing broadband services that are sometimes much slower than dial-up connections? Why are we consumers expected to grin and bear it if the service in our area is horrible due to some technical problem or lack of adequate coverage?
