The die was cast. Last October 11, the industry’s most excellent in service and true Filipino hospitality were announced at the prestigious Mabuhay Awards’ annual formal ceremony held at the Philippine International Convention Center. All 46 nominees, from the country’s top hotels, were judged by eminent personalities from the hospitality industry and the media based […]

Insider tips on how to hire good service staff, and then make them even better with the right training

We all know this by now. Nothing and no one represents a restaurant more than its serversâ€

To develop a cutting-edge Philippine tourism industry, we need to broaden our understanding of “customer service.â€