WHEN answering a phone call, say “Hello!” with a smile.
Whether you also say “Ignacio residence,” “Good morning!” or “Thanks for calling XX company. How may I help you?” upon answering the phone, don’t forget to put on that smile. It immediately puts you in a better disposition and the tone of your voice becomes friendlier. If you’re in a bad mood before picking up that phone call, that smile of yours will make you feel calmer.
Now if it still doesn’t give you a little dose of cheer, well, just remember not to take out that bad mood of yours on that random caller. So, smile! And who knows? Perhaps the person on the other end of the line will feel a little more cheery too.
November 27th, 2007 at 10:39 pm
Nice!
September 23rd, 2007 at 9:22 pm
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September 22nd, 2007 at 9:31 pm
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September 21st, 2007 at 9:08 am
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