It seems that Smart Telecommunications has an odd way of showing how much they appreciate their loyal subscribers by asking them to ditch their old plans in exchange for current (more expensive) plans and new handsets.
This is a letter that was received by a Smart user and Podcentral member which got the ire of fellow members who can sympathize with his situation. According to the letter and a discussion with a CSR, old legacy plans are the main casualty of the upgraded post-paid billing system which requires those on it to upgrade to current (and more expensive) post-paid plans. Those who do not upgrade will have their plan terminated on April 7, 2008. Though they have already provided their reason for such a move, the greater sentiment is that Smart is just trying to close out legacy plans that are not only more cost-efficient, but also allow subscribers unlimited SMS capabilities. Whichever the case maybe, it seems that Smart is approaching the whole thing in a not-so-subscriber-friendly way.
Personally, I don’t see the logic in this. I am a Globe user and am currently still on a legacy plan though certain conditions have changed due to the restrictions imposed on SMS. We didn’t have to change plans at all nor forced to upgrade. We were just informed of the new SMS restrictions that took place and from time to time, we get offers, not to upgrade but to remain locked for another year or two in our plan with monthly rebates or free handsets in exchange for our loyalty.
Granted that, at the end of the day, all of these are just money -making strategies, Smart is going about it completely the wrong way. While some may be enticed by the free handsets, there are a substantial number of subscribers who are disappointed with the company. Is this the Smart way of showing how much your treasure your loyal subscribers?
This is a letter that was received by a Smart user and Podcentral member which got the ire of fellow members who can sympathize with his situation. According to the letter and a discussion with a CSR, old legacy plans are the main casualty of the upgraded post-paid billing system which requires those on it to upgrade to current (and more expensive) post-paid plans. Those who do not upgrade will have their plan terminated on April 7, 2008. Though they have already provided their reason for such a move, the greater sentiment is that Smart is just trying to close out legacy plans that are not only more cost-efficient, but also allow subscribers unlimited SMS capabilities. Whichever the case maybe, it seems that Smart is approaching the whole thing in a not-so-subscriber-friendly way.
Personally, I don’t see the logic in this. I am a Globe user and am currently still on a legacy plan though certain conditions have changed due to the restrictions imposed on SMS. We didn’t have to change plans at all nor forced to upgrade. We were just informed of the new SMS restrictions that took place and from time to time, we get offers, not to upgrade but to remain locked for another year or two in our plan with monthly rebates or free handsets in exchange for our loyalty.
Granted that, at the end of the day, all of these are just money -making strategies, Smart is going about it completely the wrong way. While some may be enticed by the free handsets, there are a substantial number of subscribers who are disappointed with the company. Is this the Smart way of showing how much your treasure your loyal subscribers?
It seems that when Smart lost its Boy wonder, they were never able to get their act together. Lately, the Quality of Service has been seen to have deteriorated. Frequency of DROPPED CALLS, with no logical explanation, has increased substantially. This is so despite the fact that the signal strength is at its maximum, which in the next split second will just drop to 1 bar.
Shouldn't it be time for NTC to look into this matter? Shouldn't there be a SERVICE LEVEL AGREEMENT? Shouldn't there be a guaranteed level of connectivity?