no personal horrors here. I’m just so familiar with the GSIS during my college days when my mother, a retired public school teacher, made me visit GSIS office, used to be in Manila, then later transferred to the new building in Pasay when I always visit the GSIS museum (that features the controversial painting by Luna “the parisian”)

suki ako nyan: salary loans, policy loans, calamity loans hehe

those days are gone…hard times made me money smart

imho, the SSS is better than GSIS, even the BIR and Philhealth. SSS online system is better than other e-gov. with BIR, you can not verify your TIN without calling up your RDO, that is if you know your RDO and the person’s mood who took your call is good…

I just hate it when government workers, the bad kind, demand for a bonus in spite of their disservice.

lastly, i know someone who’s GSIS account was used by other people to apply for loans…tsk..tsk…insiders who do that. they look for people who contribute but don’t apply for loans

I applied for a cash advance that comes with the new GSIS ecard. That’s Php5000. I have to pay it for 36 months, 188.89 per month or a total of P6,800 including extra charges. that’s fine with me, I needed extra money back then, December 2006. Fast forward to 2008. I resigned my post to look for a greener pasteur in the private sector. Before I can get my terminal leave benifits, I have to settle my balance with GSIS. for 14 months, I should have paid P2,644.46. My agency clearly has it documented through monthly statements forwarded to GSIS. The problem? GSIS records. I can’t believe that my agency records are not consistent with theirs, showing that I only paid 6 months of my loan, and they wouldn’t honor the document from my agency, and worst the terminal benefit was stucked. It took me 6 months of stressful calling to GSIS, and madalas pinagpapasapasahan pa ako. My mother even went to the head office but after a near heart-attack experience I told her not to go that foresaken place ever again. Even in their own office they cannot reconcile their numbers. Luckily I was able to secure clearance allowing me to collect my terminal leave benefits which is due to me in the first place. Ang hirap sa GSIS, ikaw na gusto magbayad pinapahirapan ka pa nila. Until now my cash advance is not yet fully paid, they only gave me partial computation and hindi pa daw yun ang final. Ang sabi ng officer of the day, “Compute nyo po yung loan nyo less yung binayaran nyo, then I will issue receipt”. Wala ba silang records stasting officially this is my loan, this is the amount paid, etc etc? I really doubt if the so-called innovations in GSIS can do anything, if their records are not updated in the first place. Thanks for bringing this up Salve. I know marami pa dyan hindi lang sa NEDA have horror stories about GSIS.

There are much more irregularities at GSIS than what you have discovered.
Currently, 50 of us employees of the Phil Textile research Institute are due to retire this end of November 2008. We are facing same predicaments as previous retirees. We really are furious at how GSIS is managing their record system, postings of remittances, correct length of service and so many more.

FIRST: The GSIS staff don’t entertain and receive documents and they always refer to their computers that are not at all updated. It’s very obvious that the reason why they do not want to receive documents now affix their names or signatures to submitted documents is for them to avoid being charged administratively. IN THE LOBBY OF THE GSIS A VERY BIG TARPAULIN HANGS SAYING THAT PERSONNEL WHO DO NOT ACT ON COMPLAINTS/REQUESTSIN 10 DAYS SHALL BE CHARGED ADMINISTRATIVELY. THIS IS A NONSENSE THING.

SECOND: Per GSIS computer records all of our creditable service are short of the actual length of service we rendered. The RA for pension or retirment does not say that pension should be based on years with paid premiums, but on the actual length of service rendered by government employees.

THIRD; All statements in the computations made by GSIS fall short of the actual amounts due to employees.

THERE ARE MANY MORE THAT HAVE TO BE EXPOSED AND HOPE THESE IRREGULARITIES WILL BE BROUGHT OUT TO THE PUBLIC IN ORDER TO FIND OUT THE REAL SITUATION INSIDE GSIS FOR THE GOOD OF THE GOVERNMENT EMPLOYEES AND RETIREES.

Very true. If all GSIS members will rate this agency am sure its gonna be very negative. We had been reconciling our membership records with this agency 3yrs ago until now nothing has happened. I was deducted with premium in arrears of both govt & personal share of which how it was computed only GSIS knows when I got my maturity proceeds of my policy. I even had a principal loan balance when I applied for a consol loan when I am very sure I dont have any more outstanding loan balance.

Salve, please try to contact me re gsis.

Salve, can you possibly bring this issue of the GSIS to the attention of the Senators and the Civil Service Commision, lest they can intervene and help solve the problems of the employees

ako may kasalanan ng lahat. kinurakot ko pera ng mga members ko! mwahahahaha

pareng winston, pahingi naman ng tip dyan kung pano mo ginawa yun!

I emailed letters to 2 persons at GSIS for a computation of benefits due me for serving the government for more than 30 years. This was some six months ago. None of them bothered to reply.

Umutang ako sa GSIS ng 5,000 noong 1994. Nagtataka ako kung bakit patuloy akong binabawasan samantalang sa computation ko e bayad na ako. Salary deduction at meron akong Certificate of Payment na inissued ng DFA na bayad na ako at overpayment pa ako.

Ito ang nakakabuwisit. Nung magmature ang policy ko ay binawas pa rin iyon with interest. Nung magcheck ako sa GWASP ay nandodoon pa rin ang #&%^# utang ko at me interest pa na inabot ng 18,000 plus!

Maliwanag na ninanakawan ako ng mga @#%$^*&( na ito.

Magka CANCER sana silang lahat pati na ang mga pamilya nila.

These are our experience with GSIS-Iligan:

Myself: 1. i applied for a policy loan, after checking all my documents, the GSIS employee who attended me, give me a referral slip which i put immediately on my folder. After one month of follow-ups, my loan was finally approved, but the cashier wont give me the proceeds because the name written on my referral slip was not right - My middle name was written as my first name, my first name was written as my family name, my family name was written as my middle name. I still has this R-SLIP until now.
2. I submitted my complete MATURITY documents on early June 2008 but the proceeds was approved and released late September 2008 with so many deductions that even them cant understand and explain. Is that what they call 10-days? Meron bang na kasuhan? WALA. My re-insurance policy is still on-process until now.

MY OFFICEMATE: He applied for a Policy Loan but when claim the proceeds - it was a SALARY LOAN.

ANG DAMI PA pero …. AMBOT LANG.

HE . . . . HE . . . . This is how good the GSIS IS. Di pa na perfect yong isang “system” nag implement na naman nagbagong “system”. Kahit sila nagka LITOLITO tuloy. For what purpose? to “pocket” more money from the members?

Hi Ms. Salve, this is also the dilemma of my father and mother. They have a fully paid loan but until now, they still have an outstanding balance with GSIS. My father is really furious with how the things are going on in this govt agency. Kindly post again update on any solution you may get from GSIS. Thanks a lot for bringing this up!

@ Dr Basaen,

My father retired from Napocor way back 1999, until now wala pa ang lump sum niya from GSIS. And hindi lang siya ang di pa nakatanggap. One group is now in a legal battle with GSIS for the latter to pay up.

I pay over-the-counter for my salary loan, because they say that the agency remits late. Later, inquiring on my latest statement of account, GSIS could not give any because my payments have not been posted (2yrs). A letter from the branch manager said in 1month it will be available because of record updating. Its been 3months now, no result yet. Its really very frustrating.

Also, there has been mass retirement in our GSIS branch and they opt for lump sum. Sounds scary……..

hay naku! eh kami nga litong litong na….how much more ang members na walang access sa records…

dear salve,

thank you for this site.

i am a gsis member and applied for an optional policy wayback 2002 paying P893.57 monthly premium. i am entitled to receive dividend a year after the policy was enforced. up to now (2008 is almost over), i have not receive a single centavo dividend from gsis.

upon inquiry, i was informed that my policy was terminated. how can that be when the P893.57 premium is deducted monthly from my salary.

i requested a certificate of remittance from my agency and submitted the document to gsis quezon city branch in july 2008, thinking that the document will be used to update the postings of my premium payments but up to now, my policy remains to be terminated.

visit to the gsis website is of no use. it always says that they’re updating their records. until when??? meantime gsis members are duped of their hard-earned money.

thanks but no thanks to winston.

dear ailed,
i bet you’re a gsis employee. if you’re not, how can you have access to gsis records? please tell us honestly if there’s still light for us gsis members at the end of the tunnel.
another friend of mind retired last july 31, 2008. prior to her retirement she tried to update her premium and loan amortizations records by submitting all the records the gsis required of her.
alas, after bangging the gates of heaven, in october her retirement check was released. the bad news was P130,00++ was deducted from her claim.
the question is, how will my friend recover the P130,000 or will the amount remain in hands of the gsis forever and ever???
masaya si winston!!!!

I retired from the service 2003, I was shocked when they told me my lump sum would only be 230,000, so i made a round of the GSIS office, the DEp Ed the Regional Office. It was not the fault of the GSIS but of the Dep Ed, they were not updated with The payment of premium,. i know that for an increased in salary there is a corresponding increase in premium and the Dep Ed, maybe too lazy to compute. So siguro yong mga gov’t agencies katukin din, baka they are at fault.

Hi. I’ve been reading the comments and i can’t help but worry for my mom who is a GSIS member. She’s due to retire in 3 yrs and I’m not sure what is the best thing to do — have her retire now or what. She’s expecting her benefits, lumpsum(whatever…) from GSIS and thinks she will get a lot. :o(

i heard gsis pension is much better than sss. any reaction?

@ mayeni. tell your mom to have her records straighten with gsis as early as now.

based on my mom’s kwento of her othre colleagues who are getting their gsis pension, yeah they say it’s better. but i’m still worried for my mom.

mzkukuro, you are right. my mom needs to have her records checked as early as now.

The way the GSIS is handling state workers’ funds, I agree gov’t. workers should have a choice in their insurance and retirement package. The GSIS cannot even give us the basic service of updating records. I’m afraid that the leadership of GSIS is misusing our funds. My co-worker who retired a year ago, has not received his first pension. It might be worse when its my turn to retire.

If gsis is really profitable why is it hard up in paying benefits on time? where is their money invested (rather, who is using it?). Pres Garcia has to be replaced with a straigt talking head. computerization has been ongoing for years yet until now they are not done yet. is this a smokescreen to hide the truth from the public-members specially, that gsis funds could have been misused. Can Commission On Audit tell us the real score at GSIS. Or should a private auditor like SGV conduct an independent examination to ferret the truth once and for all…confirm the truth of Pres Garcia’s media blitz about the profitability of gsis…or his lies. whatever, the member-public has to know.

[...] loan from the children (with interest but lower than 42%), loans from the Social Security System (I will not recommend borrowing from the Government Service Insurance System) or salary and personal loan from a thrift bank. Whatever you do, do NOT borrow from a loan shark [...]

Your story is soooo true. I have had officemates in the government before who until now were unable to get the excess amount that GSIS deducted from them. They always claim that the record from our Accounting department regarding payments made does not match their records. How long are they going to use this rotten excuse, anyway?

Read all the adverse comments about GSIS and they talked about the same things - loan repayments still unposted,
loooonnng processing time for benefits like retirement, lots of deductions in benefit claims computations, etc.

All this boils down to inefficient and incompetenet management. GSIS had been barking that they are still in the process of posting contributions and loan repayments covering the period 1997 to present. GSIS never cared to update its members about the posting. It is not the computers or the programs to be blamed but GSIS management.

If GSIS has the money, they can always opt to have a special project that will expedite the posting. Again, GSIS never cared to do this for the good of its members.

GSIS recently implemented its rationalization program where MANY of its employees availed. The program allowed the employees to leave GSIS and this compounded its prevailing problem - unposted loan repayments and contribution. It will take some time to fill up the gaps left by the employees.

I beg WINSTON GARCIA to humbly resign and give its member a breather. He is not capable of making positive things happened at GSIS for the good of its members.

KAHIT KAILAN, KAHIT SAAN
HINDI MAAASAHAN . . . if this is not true, I challenge Mr. Garcia to prove it.

Calling Social Weather Station (SWS) to conduct a survey if GSIS is doing its job.

[...] The thing with GSIS member loans [...]