My husband and I went crazy at the DIY Handyman shop over the weekend to buy stuff for the house, so we had quite a stack of things to pay for at the cashier. I knew we probably overspent, but the bill still surprised me when it reached P9,000 plus.

I paid for the bill and then asked for the tape receipt. Rugs, check. Two different sizes of hooks, check. Car cleaning stuff, check.

“What’s this item that costs P4,200?” I thought my voice sounded really calm.

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Where does the line between a business’ responsibilities end and a consumer’s rights begin?

Take the case of faulty packaging. Last Monday, I bought a blouse in Powerplant Mall in Rockwell, along with other stuff. (No, it wasn’t a shopping binge. It was a carefully planned purchase as we are all in crisis mode. Honest!)

Then my daughter and I walked around that delightful little mall and eventually reached the top floor to buy popcorn before we head home to Quezon City. To our surprise, we discovered that the paper bag’s bottom was half-open and the blouse was nowhere to be found. What started as a relaxing evening began to be extremely vexing.
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What’s up with SM Advantage’s automatic personal accident coverage? I’ve seen this circulating in emails, but saw the advertisement in newspapers only today.

There’s something that doesn’t smell right. SM Advantage and Philam Insurance automatically deducts 20 points from a cardholder’s rewards card to pay for a P100,000 personal accident insurance.

Granted the insurance will provide a 24-hour coverage worldwide, accidental death benefit, disability benefit etc. etc., but the issue is there’s something really funny about being enrolled unless proven unwilling.
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