Credit card woes on your Holy Week break
- credit cards, customer service -
An Inquirer.net reader wrote a stinging open letter to Banco De Oro Credit Cards:
To Whom It May Concern,
It has come to my attention that recently delivered credit cards to your clients will be declined due to your “Systems Upgrade” activities which will last until April 16, 2007. I have already suffered major inconveniences and embarrassment today and I sympathize with others who will surely suffer the same inconvenience. Clients who do not know about this will put gas in their cars, check into hotels and line up at the groceries and supermarkets in preparation for the Holy Week break. If they are not informed they will surely experience stress and embarrassment because of this and this will not look good on a company that takes pride in “finding ways.” I was told that I was informed about it but for the record, I have not received any email, text, email or any written notification whatsoever. I paid for my bill in full in preparation for the Holy Week break only to find out that I would not be able to use my available credit until April 16, 2007 long after the Holy Week break which I have painstakingly saved for. Numerous cardholders will find themselves in similar or probably even worse predicaments when they have their transactions declined while out of town. I now feel lucky that this happened to me while in Manila. It frightens me to think about what would have happened if the card was declined in a hotel after a few days stay. Now, that would be very stressful, traumatic and embarrassing. Please find it in your corporate heart of hearts to “find ways” in informing your clients about this.
Sincerely yours,
BOBBY BERNAS
