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Category Archive 'Service'

09.12.08

When Service Suffers (Part 3)

- Service -

By Digoy Fernandez

THIS is one blog entry that seems to have elicited quite a fair share of comments, mostly in favor with a couple expressing reservations. For the enlightenment of those who felt that I should have expressed my desire to be served by waving my hand etc., in practically all the circumstances stated, the waiters or waitresses stood afar and did not even look my way.

Contrast this with the behaviour they showed after I had expressed my opinion on the (lousy) level of service in Gerry’s Grill. And this is not a random event. I noticed this in various times that I would go there with my family. What surprised me was North Park, because my son and I have never had problems with them before. And, as I said, on my second trip there, one waitress bothered to seat me and then left me to myself for the next fifteen minutes. Maybe some of the other staff were eating or undergoing a shift change, but whatever it was, the gods of service seemed to have deserted me that day.

[Read the rest of this entry »]

01.12.08

When Service Suffers (Part II)

- Digoy Fernandez, Service -


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Not Just for Profit, Jose Ma. "Digoy" Fernandez's corporate social responsibility blog for INQUIRER.net. Manila-based INQUIRER.net is the online home of the Philippine Daily Inquirer Group of Publications.
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