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Category Archive 'customer service'

02.07.09

Reward programs bring customer loyalty

- customer service -

I JUST came from National Bookstore, where I bought two black pens. My receipt showed that I have 565 points in my e-purse, which translate to P80.00.

That put a smile on my face. You see, I am a frequent shopper of that bookstore, and I have already claimed a lot of discounts on my purchases using the points in my e-purse. The P100 renewal fee of the Laking National card is really worth it for a frequent shopper like me.

Name it, I probably have it – SM Advantage card, Powerbooks’ Powercard, BDO Rewards card, Bench Lifestyle Card, Mercury Drug Suki card, South Star Drug’s Tipid Card and MedExpress’s card, among others. Yes, I’m a sucker for reward cards that earn points leading to discounts. In fact, last year, when I was paying my son’s tuition, the cashier asked me if I would be paying by cash, check or credit card. When she said “credit card,” I said, “Hmmm.” And the cashier gleefully said, “Sayang ang miles!!!” We both laughed, and I handed over my credit card so I can earn more reward points.
[Read the rest of this entry »]

19.06.09

Reseller shows how to succeed online

- customer service, e-commerce, sales, success stories -

05.06.09

Don’t judge a customer by the way he looks

- customer service -

18.05.09

This thing called ‘badvocacy’

- books, customer service -

16.02.09

Customers’ pet peeves

- customer service -


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