Email is an indispensable medium in today’s communications. After all, it’s lightning fast … and many believe that for all its quirks, it’s still more reliable than old-fashioned “snail mail.”
Email’s ease of access, low sending cost, and blazing speed, however, often lead to abuse. And we users become the victims.
Onlineetiquette.com cites two key reasons for […]

In order for effective communication to take place, good listening skills are ncessary. Done well, one also gains access to priceless information such as a customer’s need, an employee’s concern, or the new boss’ pet peeves.
Listening entails a lot more effort than just catching sound waves. Afterall, hearing is merely the first step in the […]