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	<title>SME Insight</title>
	<link>http://blogs.inquirer.net/smeinsight</link>
	<description>Take your Business to the next level</description>
	<pubDate>Thu, 31 Jan 2008 05:55:43 +0000</pubDate>
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		<title>How to deal with rude email</title>
		<link>http://blogs.inquirer.net/smeinsight/the-right-stuff/2007/07/how-to-deal-with-rude-email/</link>
		<comments>http://blogs.inquirer.net/smeinsight/the-right-stuff/2007/07/how-to-deal-with-rude-email/#comments</comments>
		<pubDate>Tue, 31 Jul 2007 03:58:22 +0000</pubDate>
		<dc:creator>sarah</dc:creator>
		
		<category><![CDATA[The Right Stuff]]></category>

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		<description><![CDATA[Email is an indispensable medium in today&#8217;s communications. After all, it&#8217;s lightning fast &#8230; and many believe that for all its quirks, it&#8217;s still more reliable than old-fashioned &#8220;snail mail.&#8221;
Email&#8217;s ease of access, low sending cost, and blazing speed, however, often lead to abuse. And we users become the victims.
Onlineetiquette.com cites two key reasons for [...]]]></description>
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		<title>Become a better listener with these five steps</title>
		<link>http://blogs.inquirer.net/smeinsight/the-right-stuff/2007/07/become-a-better-listener-with-these-five-steps/</link>
		<comments>http://blogs.inquirer.net/smeinsight/the-right-stuff/2007/07/become-a-better-listener-with-these-five-steps/#comments</comments>
		<pubDate>Wed, 25 Jul 2007 02:52:35 +0000</pubDate>
		<dc:creator>sarah</dc:creator>
		
		<category><![CDATA[The Right Stuff]]></category>

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		<description><![CDATA[In order for effective communication to take place, good listening skills are ncessary. Done well, one also gains access to priceless information such as a customer&#8217;s need, an employee&#8217;s concern, or the new boss&#8217; pet peeves.
Listening entails a lot more effort than just catching sound waves. Afterall, hearing is merely the first step in the [...]]]></description>
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