by Neil Mananquil
If you have a service-oriented enterprise and you feel the need to provide your own contact center services, then you have two ways to go about this. One, you can outsource your needs to an established contact center, or two, you can set up your own facilities yourself.
If you choose to do the […]

by Atty. Jessica Los Baños
Have you ever wondered why some people earn millions even with very little or no products to sell?
The answer lies in the intellectual properties owned by these enterprising geniuses. Intellectual Property (IP) is a bundle of rights vested by law in recognition of one’s intellectual, pioneering, inventive and innovative efforts. IP […]

If you believe that the customer should always come first, you may want to think again.
Which is more important: the Customer or the Organization?
If you ask this to the typical MBA-graduate manager, the answer would most likely be “The Customer.” It sounds like a right answer. After all, isn’t the corporate mantra typically “the customer […]

Most Philippine companies treat salaries as confidential pieces of information. And there’s good reason for this: for one thing, other companies will have a harder time pirating your people if they don’t know what their going rates are.
But it’s also possible that you’re keeping employee salaries confidential because some employees get “special treatment” over others… […]

If you’re running an organization, sooner or later you’ll be asking yourself just what exactly is your business good at?
Are you good at marketing? Sales? Manufacturing? Purchasing? Financial administration?
If your business is good in some functions but downright pitiful in others, then it’s time to consider outsourcing.
Outsourcing is the natural tail end of the SWOT […]

There are two schools of thought regarding the idea of being a “nice” manager.
One school says that nice guys finish last, and that their being nice people end up leading to an organization that doesn’t accomplish anything, or in having people that don’t do what they’re supposed to be doing in the first place.
The other […]

What does it take to start your own company from scratch?
Try nerves of steel and a willingness to take risks. These two things are at the core of every entrepreneur.
For the working masses, the comforts of the office and the regular paycheck may numb us into submission, and file down our willingness to take […]

Back in my MBA days, one of my favorite subjects was operations management. This is because I’ve always been fascinated with ways for improving efficiency. And one of the concepts that was brought up was the Japanese idea of Poka Yoke.
Poka Yoke stands for mistake proofing. Or idiot-proofing, for the more sardonic. Coined by Shigeo […]